The Internet Ombudsman consumer dispute resolution

The Internet Ombudsman

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Terms of Use

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SUBMIT COMPLAINT

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A beautifully simple, but fair and low cost, way to obtain a speedy verdict to a dispute or complaint over an online consumer purchase of a product or service

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STEP 1

Submit your consumer complaint or dispute to the Internet Ombudsman and negotiate direct through our online platform

STEP 3

The majority verdict of the Ombudsman jury on your consumer complaint or dispute is announced to the parties

STEP 2

If unresolved, a jury of law students and graduates take advice from an experienced lawyer and then vote on a fair outcome to your consumer complaint or dispute

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Fusce tempor arcu ac urna. Fusce congue eleifend mi. Pellentesque metus sem, elementum eu, rhoncus sed, gravida sit amet, nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean condimentum, odio quis pharetra dignissim, diam nisl dignissim diam, eu interdum magna erat sit amet felis. Etiam non felis at urna tempus luctus. In ullamcorper nisl congue elit. In convallis nibh vitae justo. Quisque ac lectus vitae sem consequat sagittis. Donec turpis nisi, feugiat sollicitudin, fermentum

STEP 4

If the verdict orders action to be taken by the product/service supplier in respect of your consumer complaint or dispute , then the supplier is given 14 days by the Ombudsman within which to comply, failing which the verdict, with all identification of the complainant, but not of the supplier, removed, is published on this site in a searchable database, together with an optional statement from the supplier to explain non-compliance.

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STEP 4

The Product/Service provider is informed of the decision and,if action required, given 28 days in which to comply. If not complied with within the 28 days, the decision is published on this site together with the fact of the failure to comply.

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The Internet Ombudsman works because :-

the parties are given a neutral space and encouraged by the Ombudsman to try to resolve the consumer complaint or dispute themselves in total privacy

the supplier is given a full opportunity to set out its case in private in response to the complaint or dispute

verdicts on the complaint or dispute are reached under guidance from an experienced and neutral lawyer

the verdicts on the complaint or dispute are reached by neutral people from the community of regular internet users who are trained in the law with a sense of fairness and justice

verdicts not complied with are published on this site. Only the identity of the supplier is revealed. Out of fairness, the supplier has the option to publish a short statement of reasons for non-compliance.

online reputation is extremely important to online suppliers who will not wish to be seen to not comply with a fair solution to a consumer complaint or dispute

We only publish the facts of the verdict with the steps required to be taken by the supplier and any statement from ther supplier to explain non-compliance

ALL VERDICTS NOT COMPLIED WITH ARE SUBMITTED TO CONSUMER ORGANISATIONS AND AVAILABLE TO BE LINKED TO BY THE CONSUMER FROM ANY WEBSPACE. THEY CAN ALSO BE REFERENCED WITHIN SUBSEQUENT LEGAL PROCEEDINGS.

Search Verdicts The database of verdicts on the consumer complaints and disputes dealt with by The Internet Ombudsman is not yet open for access.The first cases are being entered onto the system.Each person filing a case willl be permitted to post the verdict on his own website and to publicise it generally prior to it being made available to the public on this page.

Who We Are

The Internet Ombudsman is operated by TheMediationRoom.com , a leader in the field of Online Dispute Resolution (ODR). This service has developed out of a pilot conducted for the European Consumers Centres. This showed that something other than mediation was required to encourage co-operation from the suppliers when resolving consumer complaints and disputes. Download the ECC Report. Key team members include:-

ecc tio report.pdf

John Melville Williams QC

Professor Avrom Sherr

Graham Ross
It is my sad task to advise of the sudden death of my friend and business partner, John Melville Williams QC. John passed away on Friday the 7th October 2011.Rest In Peace, John. You will be very much missed. John Melville Williams QC,Chairman, has over 46 years' experience practising as a barrister (QC since 1977. He recently retired as head of Old Square Chambers and has sat as a recorder (1985-1994), has been president of the Association of Personal Injury Lawyers - APIL (1990-1994), co-chair of International Practice Section of the Association of Trial Lawyers of America (1991-1992), chairman of the Y2K Lawyers' Association, a member of the Criminal Injuries Compensation Board (1998-2000), an ADR qualified mediator, a Legal Assessor to the General Medical Council 1984 to 2008, a member of the Criminal Injuries Compensation Appeals Panel (2000-2008), and a member of the Environmental Law Foundation's Advisory Panel.
Graham Ross,Managing Director, is a retired solicitor now in practice as a commercial mediator. Graham has over 20 years experience in IT and the law, is the author of legal applications softwar nand the founder of LAWTEL, the popular web-based legal information update service.Graham is a Fellow of the National Centre for Technology and Dispute Resolution at the University of Massachusetts. Graham speaks regularly at international conferences on the impact of the law on the Internet and e-commerce . Graham was host of the 5th International Conference on Online Dispute Resolution held in Liverpool, UK, in 2007 in collaboration with the United Nations Economic and Social Commission for Asia and the Pacific (UNESCAP) . Graham was a member of the Working Party of the European Committee on Standardisation (CEN) which developid a taxonomy for Online Dispute Resolution and currently is a team member of the EMCOD project (www.emcod.net) which is creating a facility for the European Union for the measurement of justice through ODR . Graham is also a leading trainer in ODR having created the accredited distance training course in ODR provided by TheMediationRoom to mediators in over 15 countries.
Professor Avrom Sherr, holder of the Woolf Chair at the Institute of Advanced Legal Studies, University of London, is acting as a consultant and expert adviser to TheMediationRoom.com. Avrom is one of the country's foremost legal experts. At the Institute of Advanced Legal Studies, Professor Sherr is currently active in the fields of legal profession studies, studies on legal education, assessment of the quality of legal services in the United Kingdom, and the architecture of the Legal Services Commission's Community Legal Service and Criminal Defence Services.

Contact Us

Contact Details:- 47 Rodney St Liverpool,UK L1 9EW Telephone: 08450 573943 Fax: 0870 230 3337 Email: info_TheInternetOmbudsman.com To file a consumer complaint or dispute click 'Submit Complaint' to the left

The Internet Ombudsman is a service of The Mediation Room, which itself is a trading name of The Claim Room.com Ltd, registered in England and Wales under registration number 4185790. VAT number 784 0761 10. Registered office address is Suite 36, 88-90 Hatton Garden, London, England EC1N 8PN
53 6th Ave, Suite 2New York, NY 10013Tel: + 1 317 636 3637Cell: +1 917 636 3123Email: info_yourwebsite.com

Terms of Use

TERMS AND CONDITIONS OF USE
1 ACCEPTANCE OF TERMS1.1 Your access to and use of www.TheInternetOmbudsman.com ("the Website") and any Services referred to in Clause 2, is subject exclusively to these Terms and Conditions. You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions or otherwise than for a consumer complaint or dispute. By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.1.2 We are TheClaimRoom.com Ltd trading as The Internet Ombudsman("The Internet Ombudsman") and reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.2 THE SERVICESThe Website and The Internet Ombudsman provide a dispute resolution service as described on the Website for a consumer complaint or dispute and for which a fee may be chargeable. If you subscribe to such services or otherwise make use of the facilities on this website then you agree to be bound by the terms herein as are said to apply to 'Complainants'. Whether or not you subscribe to such services, the Website may provide communication tools such as email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities ("the Services") designed to enable you to communicate with others. Unless stated otherwise the Services are for your personal and non-commercial use only.3 CHILD SUPERVISION We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.4 PRIVACY POLICYWe are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services.5 USER ACCOUNT, PASSWORD AND SECURITYIf a particular Service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service. You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will The Internet Ombudsman be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another persons account at any time, without the express permission of the account holder.6 ACCEPTABLE USE6.1 You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials ("the Content"), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated. We do not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent. The Internet Ombudsman will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content. 6.2 In using the Website/Services, and whether or not in relations to your use of this service as a Complainant you agree not to:6.2.1 use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;6.2.2 post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;6.2.3 post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;6.2.4 threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;6.2.5 use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;6.2.6 make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;6.2.7 collect or store personal information about others, including email addresses;6.2.8 advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility specifically allows such messages;6.2.9i mpersonate any person or entity for the purpose of misleading others;6.2.10 violate any applicable laws or regulations;6.2.11 use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other partys use and enjoyment of the Website/Services;6.2.12 post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);6.2.13 attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means.6.2.14 If using this service as a Complainant, post any statement you know to be untrue or use the service in a way that is less than genuine and truthful at all times6.3 We have no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable.7 TERMINATIONWe have the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services.8 LINKS TO THIRD PARTY WEBSITESThe Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that The Internet Ombudsman is not responsible for the content or availability of any such sites.9 INTERNATIONAL USEYou agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.10 INTELLECTUAL PROPERTY RIGHTS10.1 The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.10.2 he Internet Ombudsman does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The licence shall be terminated when such Content is deleted from the Services.11 INDEMNITYYou agree to indemnify and hold The Internet Ombudsman harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against The Internet Ombudsman by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by The Internet Ombudsman in consequence of your breach of these Terms and Conditions.12 DISCLAIMERS AND LIMITATION OF LIABILITY12.1 Use of the Website/Services is at your own risk. The Website/Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.12.2 To the extent permitted by law,The Internet Ombudsman will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.12.3 The Internet Ombudsman makes no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.12.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of The Internet Ombudsman for death or personal injury as a result of the negligence of The Internet Ombudsman .12.5 Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.13 SEVERANCEIf any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.14 GOVERNING LAWThese Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Join Our Panel

SUBMIT COMPLAINT

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Fusce tempor arcu ac urna. Fusce congue eleifend mi. Pellentesque metus sem, elementum eu, rhoncus sed, gravida sit amet, nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean condimentum, odio quis pharetra dignissim, diam nisl dignissim diam, eu interdum magna erat sit amet felis. Etiam non felis at urna tempus luctus. In ullamcorper nisl congue elit. In convallis nibh vitae justo. Quisque ac lectus vitae sem consequat sagittis. Donec turpis nisi, feugiat sollicitudin, fermentum

Lorem ipsum dolor sit amet
Fusce tempor arcu ac urna. Fusce congue eleifend mi. Pellentesque metus sem, elementum eu, rhoncus sed, gravida sit amet, nulla. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean condimentum, odio quis pharetra dignissim, diam nisl dignissim diam, eu interdum magna erat sit amet felis. Etiam non felis at urna tempus luctus. In ullamcorper nisl congue elit. In convallis nibh vitae justo. Quisque ac lectus vitae sem consequat sagittis. Donec turpis nisi, feugiat sollicitudin, fermentum

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